Shipping Policy

US shipping

Mon Amie offers free shipping on all US orders.

Shipping delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to customs processing, carrier disruptions, high-demand periods, or unforeseen circumstances.

We are not responsible for delays caused by shipping carriers, customs clearance, or events outside our control, except where applicable law requires otherwise. We will do our best to assist with tracking and resolving delivery issues.

Customs, duties & taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are your responsibility and are not included in the product or shipping price, unless expressly included at checkout.

Customs clearance may cause delays outside our control.

Incorrect shipping information

Please ensure your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address you provide, except where applicable law requires otherwise.

If an order is returned to us because of an address issue, additional shipping fees may be required to resend it.

Lost or stolen packages

Once an order has been handed to the carrier, we are not responsible for lost or stolen packages, except where applicable consumer protection law requires otherwise.

If tracking shows delivery but you have not received your package, contact the carrier directly and email us. We will assist where possible.

Damaged packages

If your package arrives damaged, contact us as soon as possible at support@gethoopsie.com, including photos of the package and necklace, so we can assess the situation and offer a solution.

See our Refund Policy for information about defective, damaged, or incorrect items.

Contact

For shipping questions, email support@gethoopsie.com.